Scalarwave Imprinting LLC dba QuantumSoundTherapy.com Return Policy:
If for any reason an item needs to be returned or exchanged, Scalarwave Imprinting LLC requires you to call in advance and obtain a return authorization number. We can also help facilitate the return via US Post Office/Fed-Ex, and arrange for call tags to pick up the merchandise. Used products may not be returned for credit.
Credit / Return
iQubes/Om Pockets: Credit for new / unused product. 20% restocking fee applies. Freight charges to you and back to Scalarwave Imprinting LLC will not be credited.
Water concentrates: Credit for new / unopened products. Freight charges to you and back to Scalarwave Imprinting LLC will not be credited. Credit will be issued to the credit card used to make the original purchase. Payments received by check or money order will be refunded by check once funds have cleared.
Shipping & Damage Claims
If your merchandise arrives damaged due to shipping and handling, receive it, and then immediately contact Scalarwave Imprinting LLC customer service to arrange a return. Once we have received the merchandise back, you will have the option to have new merchandise sent to the same shipping address at no additional charge.
Before You Return Product
Please make sure the label is securely attached to each tire with the Return Authorization number and your last name in the reference boxes on the label. Take the time to ensure your wheel return arrives to Scalarwave Imprinting LLC in the same condition you received it. Please, do not allow loose parts to scratch or damage returned products. Secure players, amplifiers, iQubes, and components by wrapping them in packing material, and returning “box within a box” to ensure safe arrival. If there is doubt about the safe return, or original packing material is missing, please contact Scalarwave Imprinting LLC customer service and/or have items professionally packed by an authorized Fedex shipping facility.
Scalarwave Imprinting LLC WILL NOT ACCEPT ANY RETURNS THAT DO NOT HAVE A RETURN AUTHORIZATION NUMBER. ANY CUSTOMER WHO REFUSES SHIPMENT WILL BE CHARGED FREIGHT BOTH WAYS.