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Effective Date: May 11, 2026 | Last Updated: May 11, 2026
At Quantum Sound Therapy (“we,” “us,” or “our”), we want you to be satisfied with every purchase. This Return Policy explains the terms under which we accept returns, exchanges, and refunds. By placing an order with us, you agree to the terms below. Please read this policy carefully before completing your purchase.
Important: This policy applies only to purchases made directly through Quantum Sound Therapy. Items purchased through third-party retailers must be returned according to that retailer’s policy.
We accept returns under the following conditions:
The following items are not eligible for return or refund:
A ten percent (10%) restocking fee applies to all eligible returns. This fee is calculated based on the original item price, excluding shipping, handling, and taxes.
The restocking fee applies in the following situations:
The restocking fee does NOT apply when: the item is confirmed defective, the item was damaged in transit, or we shipped an incorrect item.
Customer responsibility: In addition to the restocking fee, customers are responsible for original outbound shipping charges and any return-shipping costs incurred on refused or undeliverable shipments.
To initiate a return, please follow these steps:
Inspection: All returned items are inspected upon arrival. We reserve the right to verify defect claims, condition, and completeness of the return. Returns that do not meet the conditions in Section 1 may be refused or subject to additional fees, with the item returned to the customer at the customer’s expense.
Once your return is received and inspected, refunds are processed as follows:
Chargebacks: If a customer initiates a chargeback or payment dispute rather than following the RMA process above, we reserve the right to (a) contest the chargeback with documentation of this policy, (b) deny the return, and (c) assess a separate chargeback handling fee of $25 to cover administrative and bank costs. Customers are not entitled to both a refund and a successful chargeback for the same transaction.
If you would like to exchange a product, please contact us before returning the item to verify availability. Exchanges follow the same RMA process described in Section 4. Price differences between the returned item and the exchanged item will be charged or refunded to the original payment method. The restocking fee may be waived for direct exchanges at our discretion.
If your item arrives damaged or is defective on arrival:
Definition of “defective”: For purposes of this policy, a defective item is one that does not function as designed due to a manufacturing or material defect. Subjective dissatisfaction with the product’s effect, results, or experience does not constitute a defect. Quantum Sound Therapy makes no guarantee of specific therapeutic, wellness, or health outcomes, and the perceived effectiveness of sound therapy is not a basis for a defective-item claim. We reserve the right to inspect returned items and determine, in good faith, whether a defect exists.
Our products may carry separate manufacturer or limited warranties. The terms of any applicable warranty are provided with the product or available on our website. This Return Policy does not modify or replace warranty rights. After the 30-day return window, claims relating to product defects should be made under the applicable warranty rather than this policy.
To the maximum extent permitted by law, all warranties, express or implied, are limited to repair, replacement, or refund of the purchase price at our option. We disclaim any implied warranties of merchantability or fitness for a particular purpose to the extent permitted by Arkansas law and applicable federal law, including the Magnuson-Moss Warranty Act.
We reserve the right, at our sole discretion, to refuse any return or limit future purchases in cases involving:
Orders may be canceled at no charge if cancellation is requested before the order has been processed for shipment. Once an order has shipped, it must be handled as a return under this policy. If a shipped order is canceled in transit, the standard 10% restocking fee and any incurred shipping costs will apply.
International customers are responsible for all return shipping costs, duties, taxes, and customs fees. We do not refund original shipping, duties, or customs charges on international orders. Items must clear customs back into the United States before a refund can be processed. We recommend that international customers contact us before purchasing to confirm return eligibility for their region.
We reserve the right to modify, amend, or update this Return Policy at any time. Changes are effective when posted on our website. The Return Policy in effect at the time of your purchase governs that transaction. We encourage customers to review the current policy before completing any new purchase.
This Return Policy is governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict-of-law principles. Any dispute arising out of or relating to this policy or a purchase from Quantum Sound Therapy shall be resolved in the state or federal courts located in Arkansas, and you consent to the exclusive jurisdiction and venue of such courts.
Nothing in this policy limits any non-waivable consumer rights that may apply to you under the laws of your state of residence.
If any provision of this Return Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will remain in full force and effect.
If you have questions about this Return Policy, need an RMA, or want to report a damaged or defective item, please contact us: