Scalarwave Imprinting LLC dba QuantumSoundTherapy.com Return Policy:
If for any reason an item needs to be returned or exchanged, Scalarwave Imprinting LLC requires you to
call in advance and obtain a return authorization number. We can also help facilitate the return via
US Post Office/Fed-Ex, and arrange for call tags to pick up the merchandise. Used products may not be returned for
Credit / Return
iQubes/Om Pockets: Credit for new / unused product. 20% restocking fee applies. Freight charges to you and
back to Scalarwave Imprinting LLC will not be credited.
Water concentrates: Credit for new / unopened products. Freight charges to you and back to Scalarwave
Imprinting LLC will not be credited.
Credit will be issued to the credit card used to make the original purchase. Payments received by check or
money order will be refunded by check once funds have cleared.
Shipping & Damage Claims
If your merchandise arrives damaged due to shipping and handling, receive it, and then immediately contact
Scalarwave Imprinting LLC customer service to arrange a return. Once we have received the merchandise
back, you will have the option to have new merchandise sent to the same shipping address at no additional
Before You Return Product
Please make sure the label is securely attached to each tire with the Return Authorization number and your
last name in the reference boxes on the label. Take the time to ensure your wheel return arrives to
Scalarwave Imprinting LLC in the same condition you received it. Please, do not allow loose parts to
scratch or damage returned products. Secure players, amplifiers, iQubes, and components by wrapping them
in packing material, and returning “box within a box” to ensure safe arrival. If there is doubt about the
safe return, or original packing material is missing, please contact Scalarwave Imprinting LLC customer
service and/or have items professionally packed by an authorized Fedex shipping facility.
Scalarwave Imprinting LLC WILL NOT ACCEPT ANY RETURNS THAT DO NOT HAVE A RETURN AUTHORIZATION NUMBER. ANY
CUSTOMER WHO REFUSES SHIPMENT WILL BE CHARGED FREIGHT BOTH WAYS.